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Complaint
Handling and Redressal Standards
KARNATAKA ELECTRICITY REGULATORY COMMISSION
BANGALORE
Preamble
A Licence has been granted by the Karnataka Electricity Regulatory
Commission under Section 19 of Karnataka Electricity Reforms Act, 1999
(Karnataka Act 25 of 1999) to the Karnataka Power Transmission
Corporation Limited for carrying on the business of Supply of Electrical
energy vide KERC letter No.R/01/0/1410 dated 7.12.2000.
As per Condition 23.2 of the Licence issued to KPTCL for carrying on the
business of Supply of Electrical energy, the Licensee shall establish
with the approval of the Commission, a procedure for handling complaints
from the consumers about the manner in which the Licensee conducts its
Supply Business.
With a view to ensure that this task of preparing and approving the
above referred procedure and Standards for the same is expedited and
rendered easy, the Commission prepared a draft of the above with the
help of experts in the field.
1) The draft paper was prepared by KERC in June 2000 and sent to 106
members belonging to KPTCL, KPCL, Academicians, consumer groups and
Eminent Engineers for their comments / reactions.
2) Responses were received from KPTCL, consumer groups and Eminent
Engineers.
3) A workshop was conducted on 11.7.2000 with KPTCL, consumer groups and
Eminent Engineers.
4) The draft papers were modified in the light of discussions and sent
to KPTCL.
5) Meetings were conducted on 18.10.2000.and 20.2.2001 with KPTCL and
also with KEB (KPTCL) Engineers’ Association on 20.2.2001 for discussion
of the above.
6) The above draft was discussed in the Commission Advisory Committee
meeting held on 24.11.2000 and 30.7.2001.
7) The draft was also Published in the Website of KERC for Comments.
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