Complaint
Handling and Redressal Standards
KARNATAKA ELECTRICITY REGULATORY COMMISSION
BANGALORE
The
final draft of the above as modified after the consultation process
described above was sent to KPTCL on 2.4.2001 to consider this draft and
to submit the same with whatever modifications are considered necessary
to the Commission for approval as contemplated under Condition 23.2 of
the Licence already issued to KPTCL for carrying on the business of
supply of Electrical energy.
Karnataka Power Transmission Corporation Limited has furnished the
modifications on the above draft vide their letter No.KPTCL/B36/5716/331
Dated: 17-5-2001.
The Commission thereafter discussed the above on 27.6.2001 and 10.8.2001
in detail with special reference to the modifications sought by
K.P.T.C.L.
Taking all the various aspects into consideration, the Commission has
approved “the Complaint Handling and Redressal Standards Relating to
Distribution and Supply of Power (Standards of Performance)” to be
adopted by the Licensee i.e., K.P.T.C.L. and has ordered that the same
be published in the official gazette of Karnataka for information of all
the concerned.
By Order of the Commission
(Sd.)
Secretary
Karnataka Electricity Regulatory Commission
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