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CUSTOMER CHARTER


KARNATAKA ELECTRICITY REGULATORY COMMISSION
BANGALORE

Practice Direction No. l

CONSUMER GRIEVANCE HANDLING PROCEDURE

V. Monitoring of Complaints brought to the Commission:
  1. 1. The Commission will keep a record of Consumer grievances brought to it and the result thereof relating to each Licensee.
    2. The Commission may arrange for publication of this data.
    3. The Commission may take notice of its record of Consumer grievances in any proceeding including but not limited to proceedings relating to licences and tariffs.
 

By Order of the Commission
(Sd.)
Secretary
Karnataka Electricity Regulatory Commission

 

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