Home

About us    Mission Statement     New Connection    ESCOMS     Grievances   Customer Charter

Regulations    Reforms    History   Tenders    Tariff    Statistics    Policies   Important Orders  Feedback


CUSTOMER CHARTER


KARNATAKA ELECTRICITY REGULATORY COMMISSION
BANGALORE

PREAMBLE

              Section 35 of the Karnataka Electricity Reforms Act, 1999, provides that the Commission may, after consultation with the Commission Advisory Committee, holders of Supply Licence and other persons or bodies appearing to the Commission to be representative of persons and categories of persons likely to be affected make regulations specifying the circumstances in which such Licensees are to inform customers of their rights.

              The Commission had accordingly prepared a draft of the Karnataka Electricity Regulatory Commission (Consumers Right to Information) Regulations in June 2000 and had circulated the same to the Supply Licensee (KPTCL) and also other persons such as Consumer Groups, eminent Engineers, etc. After receiving responses from these persons, a Workshop was conducted on 11.7.2000 with KPTCL, Consumer Groups and eminent Engineers. The draft was also published in the Website of KERC for comments. The draft was modified in the light of the discussions at the Workshop.

              The final draft of the above as modified after the consultation process described above was sent to KPTCL on 2.4.2001 to consider this draft and to submit the same with whatever modifications are considered necessary to the Commission for approval as contemplated under Condition 23.3 of the Licence already issued to KPTCL for carrying on the business of supply of Electrical energy.

              Karnataka Power Transmission Corporation Limited has furnished the modifications on the above draft vide their letter No.KPTCL/B36/5716/687 Dated: 29-6-2001.

               The modified draft was also discussed in the Commission Advisory Committee Meeting held on 23.2.01 and 30.7.2001.

               The Commission thereafter discussed the above on 27.6.2001 and 10.8.2001 in detail with special reference to the modifications sought by K.P.T.C.L. The Karnataka Electricity Regulatory Commission has approved the Karnataka Electricity Regulatory Commission (Consumers Right to Information) Regulations, 2001 and has ordered that the same be published in the official gazette of Karnataka for information of all the concerned.

By Order of the Commission
(Sd.)
Secretary
Karnataka Electricity Regulatory Commission

 

Next>>


One Unit saved = Two units generated


About us    Mission Statement     New Connection    ESCOMS     Grievances   Customer Charter

Regulations    Reforms    History   Tenders    Tariff    Statistics    Policies   Important Orders  Feedback


copyrightŪ 2001-2002   All rights reserved