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CUSTOMER CHARTER


KARNATAKA ELECTRICITY REGULATORY COMMISSION
BANGALORE

Karnataka Electricity Regulatory Commission
(Consumers’ Right to Information) Regulations, 2001.

  • 4. The consumer shall be provided with the following
    minimum period of notice:

Sl.No.

Particulars

Minimum period  of Notice Time

I  i

Information Prior to Disconnection of Power
Supply

Disconnection as per Section 20 (3) of the
Indian Electricity Act, 1910 when a Consumer
refuses to allow the Licensee or his authorised representative to enter the premises or also  refuses to allow him to perform any authorised  act.

24 hours notice before
disconnection

ii

Disconnection when the insulation resistance of the consumer’s installation is so low as to
prevent use of energy as per Rule 49 of the
Indian Electricity Rules, 1956

48 hours notice before
disconnection

iii

Disconnection when the consumer fails to
rectify the defects pointed out by the Electrical
Inspector as per Rule 46 (2) (c) of the Indian
Electricity Rules, 1956

48 hours notice before
disconnection

iv

Disconnection when the consumer neglects to
pay any charge for energy or any amount other
than a charge for energy due from him to the
Licensee in respect of supply of energy as per
Section 24 of Indian Electricity Act, 1910
Seven clear days.It shall be clearly indicated on the bill
the period of 15  days allowed for payment and also
that the installation shall be discon-nected without further notice after expiry of 7 clear
days from the due date in case of nonpayment.

v

Disconnection when there is failure to pay the
Inspection fees on or before the date specified
in the fee notice of the Electrical Inspector as
per Rule 46 (2) (b) of the Indian Electricity
Rules 1956;

Seven clear days notice before disconnection

vi

Disconnection when the Licensee observes that
the meter or metering equipment has been
tampered with.
Immediately by issuing a notice on the spot
duly specifying  the reasons.

vii

Disconnection when the consumer resists the
replacement of defective meter by the Licensee.
Seven clear days notice before disconnection

 

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