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CUSTOMER CHARTER


KARNATAKA ELECTRICITY REGULATORY COMMISSION
BANGALORE

Karnataka Electricity Regulatory Commission
(Consumers’ Right to Information) Regulations, 2001.

  • 4. The consumer shall be provided with the following
    minimum period of notice:

Sl.No.

Particulars

Minimum period  of Notice Time

viii

Disconnection when the consumer adopts any
electrical appliances or uses energy supplied to
him unduly or improperly which interferes with
the system or efficient working of a licensee’s
system or to the supply of energy to any
other person (Para 19 of Annexure VI of
Rule 27 of the Indian Electricity Rules, 1956);

 Two clear days notice before
disconnection.

ix

Disconnection when there is failure to rectify
defects in interior wiring, linked switch with fuse
or circuit breaker, etc., relating to non-observance
of Rules 50, 51 (I) or 64 of the Indian Electricity
Rules, 1956, pointed out by the Licensee
within the time and the procedure prescribed
under Rule 51 (4) of the said Rules;

Seven clear days notice before disconnection

x

Disconnection when the consumer fails to execute
fresh agreement and comply with other conditions
as per KERC (ES&D) Code, 2000-01 under
appropriate category as per the notice of the
licensee on the basis of the altered contract
demand of the consumer.

Seven clear days notice before disconnection

xi

Disconnection when the consumer unauthorisedly
assigns the benefits under the agreement in
favour of another, or resells or diverts or
transfers the same.
Immediately by issuing a notice on the spot duly
specifying the reasons.

xii

Disconnection when such disconnection is
provided under the Agreement for arranging
power supply or law.

The notice period
shall be as prescribed in the said Agreement or law

xiii

Disconnection in cases, which are not falling
within any of the above categories.
One day notice
before disconnection duly specifying the reasons.

 

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