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CUSTOMER CHARTER


Complaint Handling and Redressal Standards

PROCEEDINGS OF THE KARNATAKA POWER TRANSMISSION CORPORATION LTD. BANGALORE

Sub : Complaint Handling and Standards relating to Distribution and Supply of Power (Standards of Performance) - Adoption - Reg.


READ :

(1) KERC letter No. C/02/1/1467 dated 29.08.2001 - Complaint
Handling and Redressal Standards relating to Distribution and Supply of Power published in the Karnataka Official Gazette on 18.10.2001.
(2) KERC letter No. C/02/1/2044 dated 20.01.2001

PREAMBLE :

As per Section-19 of KER Act-1999 (Karnataka Act-25 of 1999), the Karnataka Electricity Regulatory Commission (KERC) has granted supply licence to KPTCL for carrying on the Business of Supply of Electricity in letter No. R/01/0/1410 dated 07.12.2000

As per Section 23.2 of Supply Licence granted to KPTCL, KERC has approved the procedure for handling complaints from the consumers about the manner in which the Licensee (KPTCL) conducts its supply business.

The approved Complaint Handling and Redressal Standards relating to Distribution and Supply of Power (Standards of Performance) have already been published in the Official Karnataka Gazette on 18.10.2001. KERC in their letter dated 20.11.2001 has notified the date of adoption of the above standards by KPTCL be with effect from 01.01.2002. Hence this order.



 

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