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CUSTOMER CHARTER

Modifications

As as customer of the KPTCL, your needs may change from time to time. Transfer of your installation to another person, change of tariff category, shifting of the meter etc., are common problems you encounter.

This service standards and the service charges for such modifications are dealt with in this section.

Service standards

S.No

Nature of modifications Contact Format No Time for service standard

1

Transfer of Installation

     1. Soujanya

     2. AAO

B1 & B2 20 days *

2

Charge of Tariff

     1. Soujanya

     2. AAO

B1 & B2 20 days *

3

Surrender of Power Supply

     1. Soujanya

     2. AAO

Plain Paper 75 days *

4

Re-servicing of Installation

     1. Soujanya

     2. AAO

Plain Paper 15 days *

5

Adjustment of advance consumption charges (ACC)(after disconnection of temporary power supply)

     1. Soujanya

     2. AAO

Plain Paper 45 days *

6

Shifting of meter and meter board

      1. AAO

      2. AE(Tech)

Plain Paper 10 days *

7

Conversion of installations

      1. Soujanya

      2. AAO

      3. AE(Tech)

B2 15 days *
* Subject to furnishing required documents and payment of prescribed fees.

** KPTCL has simplified procedures for existing customers – Domestic, Commercial or Industrial for enhancement of power. These customers do not have to undergo the entire process applicable to new customers.

 

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