Disconnection

Refusal by customer to allow authorized representative of KPTCL to perform any authorized act.

When the insulation resistance at customer installation is so low to prevent safe use of energy.

When power factor of the load of the customer is less than 85 percent.

When customer fails to execute agreement under appropriate category or altered classification or modified contract demand.

When the customer unauthorizedly assigns the benefits in favour of another.

NOTE : For reconnecting installations which are under disconnection for more than 6 months, please contact AEE(E)/AAO.

We are serving nearly 10 million customers spread over 1,90,000 Sq.kms. This is, by any standards, an enormous task. There might be some ups and downs in attending to your complaints. You are also likely to come across situations where the field officers may not always live up to your expectations.

In case your complaints are not attended to by official concerned or proper redressal not provided, you are at liberty to approach the higher authorities mentioned in Contact Information Chart. In any case, please do get a docket number for complaints over phone or acknowledgement number for complaints in person/writing.

The Zonal Chief Engineers(Ele.) could also be contacted if the Sub-Division / Division / Circle Officer do not respond to your complaint / grievance.

Despite your efforts, if your problem continues and if you do not get a satisfactory response, please contact our Additional Secretary, at Cauvery Bhavan, Bangalore – 560009 or over Telephone : 2210685 or through Email : ads@keb.gov.in

We assure you that your complaint will receive due and diligent attention and an early response.