In the event of any danger due to defect being discovered in the Consumer’s wiring or apparatus connected to the system or any section of the Consumer’s circuit or apparatus, the Consumer shall in the absence of the employees of the Licensee disconnect the same forthwith and notify the same to the Licensee and shall reconnect the same only with the consent of the Licensee and after the defects are rectified. The Licensee reserves the right to disconnect the installation should any defect come to his notice.

In the event of failure or variation in the voltage / frequency of the supply the Consumer shall lodge a complaint with the jurisdictional service station / section office.

Such complaints will be attended to in the shortest possible time free of charges. If supply has failed due to defect in the Consumer’s system, the Consumer shall be advised to rectify the defect, keeping the installation disconnected if the situation so warrants. The installation will be reconnected after the rectification of the defect is duly certified by a qualified Licenced electrical contractor and reported to the Licensee.

The Licensee shall not be liable for any claims for loss or damage whatsoever arising out of failure or variation in supply. However, if the damage or loss occurred to the Consumer’s equipment consequent to the proved lapses of the Licensee or his representatives, compensation may be awarded by the Commission.