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CUSTOMER CHARTER

                                                                                                                     

Safety

Electricity is a great convenience …if handled properly.All customers are advised to observe safety precautions while handling electrical gadgets. Parents and wards have the onus of protecting children against any hazard posed by electricity.This Section deals with some of the do's and don'ts to be observed while handling electric power.

     Safety in Use

     Do's :

  1. Always use ISI approved quality materials.
  2. Install ECLB to avoid electrical shock.
  3. Always call electrician for repair and checking.
  4. Get the wiring done by an approved Government Licensed Electrical Contractor.
  5. Always ensure that the plug socket is not in reach of children.
  6. Always ensure the plug socket to avoid loose contact and consequently heating and melting.
  7. Use only 3-pin socket.
  8. Get the installation checked for proper earthing and insulation.
  9. Cover bare portions of electrical connections with insulation tape.
  10. Use rubber gloves and rubber mat while working on electrical equipment.
  11. Use insulated cutting-pliers and line tester for handling electrical wire and equipment.
  12. What is Fuse

    The fuse is very important protective device. The main principle of opearation is that a fusible element melts after carrying a current of sufficient magnitude and thus disconnects the circuit. The fuse is required to protect the circuit and the appliances in case of over loads and short-circuits.

  13. Report the leakage of current to relevant jurisdictional KPTCL Service Station.
  14. Report slanting of poles, sagging and slapping of conductors to KPTCL Service Station.
  15. Eliminate dampness /water leakage near electrical wiring or equipment.
  16. Educate others about safe usage of electricity.
  17. If you observe snapped conductor or loose connection, arcing in lines/transformers or heating of energy meter report to KPTCL Service Stations.
  18. If you observe leakage current in your premises, switch off mains and arrange to get the defect rectified through licensed electrical contractor.
  19. Before working or/replacing any lamp/fan/equipment, ensure that supply is switched off.
  20. Use correct size fuse wires.
  21. Turn your face away whenever arc over occurs.
  22. Switch off supply whenever you see fire near electrical equipment.

     Accidents

     In case of person coming in contact with electricity…

  1. Do not touch him.
  2. Switch off the main supply.
  3. Insulate yourself with the surroundings and move the person away from the electrical contact.
  4. Give him first aid.
  5. Call for the doctor.
  6. Inform the relevant jurisdictional KPTCL  Service Station.

     Safety In Use

     Don’ ts

  1. Touch a snapped conductor.
  2. Tie animals to electricity poles and guy wires.
  3. Use guy wires for drying clothes.
  4. Energise the fences.
  5. Climb electrical poles.
  6. Build house or grow trees and plants underneath the electrical lines.
  7. Build balconies/windows towards the open lines.
  8. Cut tree branches near the overhead lines.
  9. Over load the system by additional or unauthorised load.
  10. Use unearthed electrical equipment.
  11. Use open wires/joined wires for appliances.
  12. Use broken switches, socket or plug.
  13. Extend open/loose wires from junctions.
  14. Use open heating coil for heating water.
  15. Operate electrical equipment/switches with wet hands.
  16. Allow layman to handle the electric system.
  17. Touch the person with bare hands who is in contact with electric supply.
  18. Carry long metallic pipes underneath the over head lines.
  19. Throw water on live electrical equipment in case of fire.
  20. Disconnect a plug by pulling the flexible cable when the switch is on.
  21. Plug in any portable lamp or appliance before making sure the switch is off and the plug is properly inserted in the socket.
  22. Connect the customers earthing to water mains or pipes.
  23. Tamper with the meter boards and cutouts which are sealed by the supplier.It is a punishable offence under law.
  24. Use copper wire as substitute of fuse wire.
  25. Renew a blown out fuse until the cause for blowing out of fuse is rectified.
  26. Wear loose clothing, metal watch straps, bangles or finger rings while working on electrical apparatus.
  27. Use temporary wires for extension of supply.
  28. Touch metallic supports of lines during rainy season.
  29. Go near poles, lines, transformers during storms and cyclone.
  30. Throw ropes, metallic pieces of wires and twigs on lines/transformers.
  31. Encroach your building into or near the existing electric supply lines.

Use only ISI approved electrical gadgets


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